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Tricia S. Jones

Tricia Jones

Tricia S. Jones

  • Lew Klein College of Media and Communication

    • Communication and Social Influence

      • Professor

    • Media and Communication

Tricia S. Jones is a Full Professor in the Department of Communication and Social Influence and Director of the Center for Conflict Management and Media Impact in the Klein College of Media and Communication at Temple University. She is past Vice- President and Member of the Board of Directors of the Association for Conflict Management and past President of the International Association of Conflict Management.  Her work in conflict management spans 35 years of teaching, research and practice in conflict resolution intervention, conflict resolution education, alternative dispute resolution, intercultural conflict, and organizational dispute system design. 

She has received  over  $6 million in external  funding from  federal  and state agencies  and private  foundations. Her recent grant funding includes:

  • Bureau of Justice Assistance/Department of Justice, STOP School Violence,  Award 15-PBJA-22-GG-04651-STOP. Resolutionary Partners, (Total Amount Awarded, $1,688,668.20). October 2022-September 2025. Tricia Jones, PI.  Resolutionary Partners is a collaboration between Temple University Center for Conflict Management and Media Impact, Citizens Police Oversight Commission, SEPTA Transit Police, Achieve Academy East, CB Schools, and the School District of Philadelphia (SROs, educators and students) for Category 1 BJA/DOJ STOP funding to provide comprehensive and innovative violence prevention in two schools (grades 7-12; ages 13-21) serving at-risk and systems-involved youth (juvenile justice, foster care, homeless, and/or domestic violence) from high violence, high poverty and high trauma communities in Philadelphia.
  • ACR JAMS Foundation, Youth Conflict Specialists, Total amount awarded $60,000 ($40,000 Year One, conditional $20,000 in Year Two), October 2021-September 2023. Tricia Jones, Principal Investigator. Partnering with School District of Philadelphia and five Philadelphia social service agencies serving homeless and systems-involved youth to develop their roles as conflict specialists serving homeless youth and families in Philadelphia.
  • AAA-ICDR, Community Police Complaint Mediation Program, Total Amount Awarded, $21,505, January 2022-June 2023. Tricia Jones, Principal Investigator. Partnering with the Police Advisory Commission (soon to be the Citizens Protection Oversight Commission), the Philadelphia Police Department, and the Philadelphia Human Relations Commission to design research protocols for local and national use to study the impact of in-person and online mediation on community and police trust, anxiety and collaboration.  
  • City of Philadelphia, Innovations Project Grant, Community Police Complaint Mediation Program, Community Police Oversight Commission, Total Amount Awarded $8,777, January 2022-June 2023.Tricia Jones Evaluation Research Support to design research protocols for local and national use to study the impact of in-person and online mediation on community and police trust, anxiety and collaboration.
  • School District of Philadelphia, CRETE Implementation Phase 5, Total amount awarded $600,000, March 2019 – June 2021. Tricia Jones, Project Director and PI. Developed conflict education initiatives throughout SDP. Created 48 member training team to deliver CRETE to K-5 educators across the district; designed 12 hours of online webinars of trauma infused learning; designed 20 modules of online CRETE learning for use during COVID; trained educators, counselors and administrators in mediation and conflict coaching for internal ADR; created the Youth Dialogue Institute.
  • Association for Conflict Resolution/JAMS, Impact of Social Media Intervention for Cyber-bullying, Total Amount awarded $80,000, December 2019 – June 2022. Tricia Jones, Co-PI (primary grant recipient, CRC, Nyack NY). Two year project to develop online cyber-bullying interventions employed by peer mediators to reduce the incidence and harm from cyber-bullying.
  • Novo Foundation, Building SEL Media Platform Infrastructures for District-Level Teacher Support, Total amount awarded $140,000, September 2019- December 2020. Tricia Jones, Evaluation Research Director (primary grant recipient, CRC, Nyack, NY). Designed online learning platforms for two cohorts of educators from six school districts to build Social Emotional Learning capacity and networks in the South Eastern NY school districts.
  • AAA-IDCR Foundation, Restorative Practices for Incarcerated People and Those Harmed, Total amount awarded $40,000, January 2020-June 2021. Tricia Jones, Evaluation Research Director (primary grant recipient, CRC, Nyack, NY).  Implementation and evaluation of restorative circles processes for long-term incarcerated men and women experiencing re-entry.
  • ACR JAMS Foundation, Youth Conflict Specialists, Total amount awarded $60,000 ($40,000 Year One, conditional $20,000 in Year Two), October 2021-September 2023. Tricia Jones, Principal Investigator. Partnering with School District of Philadelphia and five Philadelphia social service agencies serving homeless and systems-involved youth to develop their roles as conflict specialists serving homeless youth and families in Philadelphia.
  • Maryland State Office of Dispute Resolution, Conflict Coaching Statewide Continuing Education, Total amount awarded $34,500 (grant recipient Anne Arundel Conflict Resolution Center, September 2021-August 2023). Tricia Jones, co-PI, responsible for designing and delivering the statewide continuing education effort for all community mediation center conflict coaches in Maryland.
  • School District of Philadelphia, Youth Dialogue Institute 2.0, Total Requested, $48,525.92 (Total Amount Awarded $73,525.92), December 2021-June 2023. Tricia Jones, Principal Investigator.  YDI 2.0 is a continuation of the Youth Dialogue Institute developed in the Phase 5 CRETE-SDP grant in 2019-2021.YDI 2.0 will create and train cohorts in high schools and have them work with the newly formed Temple Dialogue Institute to hold critical dialogue processes facilitated by students for students in the district.

Dr. Jones served as a member of the Peace Education Reference Group for the Global Partnership for thePrevention of Armed Conflict (GPPAC) and co-chaired the Peace Education and Conflict ResolutionEducation work group of the United Nations conference at the UN Headquarters in New York for 1,000+government and NGO representatives from 60+ countries (2005). Dr. Jones was a member of the facilitationteam for International Summits on Conflict Resolution Education that were hosted by national andinternational partners including the Organization of American States and the United Nations DevelopmentProgram 2004-2010. In 1995-1997 she led a team of U.S. and South African educators in a United StatesInformation Agency funded project building Community Peace and Safety networks in Johannesburg, SouthAfrica following the initiation of the Mandela government and the end of apartheid.

Dr. Jones is the Project Director of the Conflict Resolution Education in Teacher Education  (CRETE) projectfunded for $2.8 million by the U.S. Department of Education’s FIPSE program (Fund for the Improvementof Postsecondary  Education), Gund Foundation,  JAMS Foundation, and others. In 2019 she received a two-year grant for $600,000 to implement CRETE in the School District of Philadelphia. One project in thatinitiative, the Youth Dialogue Institute, is developing youth-led, media- infused dialogue programs in highschools to address conflicts concerning racial injustice and issues of youth mental health.

Summary Vita

PROFESSIONAL EXPERIENCE:

ACADEMIC (RECENT):

2021-present: Director, Center for Conflict Management and Media Impact, Klein College of Media and Communication.

2017-present: Professor, Dept. of Communication and Social Influence, Klein College of Media and Communication), Temple University.

2018-2020: Chair, Dept. of Communication and Social Influence, Klein College of Media and Communication), Temple University.

 

Google Scholar (August 2023)

All

Since 2018

Citations

4549

891

h-index

31

15

i10-index

64

22

 

BOOKS PUBLISHED

Remland, M. S., Jones, T. S., Foeman, A., & Lawton, B. (2023). Intercultural communication: A peacebuilding perspective, 2nd Edition. Waveland Press.

Jones, T. S., Remland, M. S., & Remland, A. R. (2020). A lifetime of interpersonal communication: Building relationships in a mediated world. NY: Kendall Hunt.

Remland, M. S., Jones, T. S., Foeman, A., & Arevalo, D. (2015). Intercultural communication: A peacebuilding perspective. Waveland Press.

Jones, T. S., & Brinkert, R. (2008). Conflict coaching: Conflict management strategies and skills for the individual. Thousand Oaks, CA: Sage Publications.

Jones, T. S., & Compton, R. O. (Eds.). (2003). Kids working it out: Stories and strategies for making peace in our schools. Jossey-Bass/John Wiley.

BOOKS UNDER CONTRACT/IN PRESS

Jones, T. S. (in process, under contract, forthcoming 2024). Media and social conflict.  Rowman Littlefield.

Jones, T. S. (in process, under contract, forthcoming 2023).  The heart of conflict: Conflict, communication and emotion. Thousand Oaks, CA: Sage Publications.

SPECIAL REPORTS

Melamed, J., & Mosten, F.  (2021, August). Paths Forward for Online Mediation: Final Report of the Mediate.com Online Mediation Training Task Force. (pp. 55-65 contributed by Tricia Jones, Chair of the Mentorship and Experiential Training Subcommittees).

BOOK CHAPTERS PUBLISHED

Remland, M. S., & Jones, T. S., (2023). Self-conscious emotions: Non-facial displays of shame, guilt, pride and interest and implications for conflict interactions and interventions. In D. Chadee and A. Kostic (Eds.), Body language talks: Deeper than faces (pp. 215-232). Palgrave-Macmillan.

Jones, T. S., & Remland, M. S. (2022). The language of emotion. In Gesine Lenore Schiewer, Jeanette Altarriba, & Ng Bee Chin (Eds.), Language and emotion: An international handbook., Volume 1, 1 (pp. 1258-1275). DeGruyter-Mouton.

Remland, M. S., & Jones, T. S. (2022). The functions and consequences of touch in close relationships (pp. 307-339). In R. Sternberg & Aleksandra Kostić (Eds.), Nonverbal communication in close relationships: What words don’t tell us. Springer.

Jones, T. S. (2016). Conflict coaching: An essential component in workplace conflict dispute resolution systems. In Katalien Bollen, Martin Euwema & Lourdes Munduate (Eds.), Advancing workplace mediation: Integrating theory and practice (pp. 89-110). Volume 3, Industrial Relations and Conflict Management Series, Springer Verlag (http://www.springer.com/series/13458).

Jones, T. S. (2012). “Building constructive conflict communities through Conflict Resolution Education,” In J. G. Oetzel and S. Ting-Toomey (Eds.), The Sage handbook of conflict communication: Integrating theory, research and practice (2nd Edition) (pp. 403-427). Thousand Oaks, CA: Sage.

ARTICLES

Prutzman, P., Roberts, E., Fishler, T. and Jones, T. (2022), "The story of a model restorative school: creative response to conflict at MS 217 in Queens, NY", Journal of Aggression, Conflict and Peace Research, https://doi.org/10.1108/JACPR-02-2022-0690.

Jones, T. S., Phillips, G., Geddes, D., & Donohue, W. (2016). Framing the future: Reflections on Linda L. Putnam’s contributions to conflict and communication scholarship. Negotiation and Conflict Management Research, 9, 309-331.

Jones T. S., (2014). Ethical Challenges and Suggestions for Conflict Resolution Education. ACResolution, 13(2), 14-18.

ASSOCIATED PROFESSIONAL ACTIVITIES/POSITIONS:

2021-present: Conflict Systems Consultant, MACRO Maryland Office of Dispute Resolution, Conflict Coaching Continuing Education Project. Working with 12 community mediation centers in Maryland to build conflict coaching capacity and a continuing education program to support all conflict coaches associated with community mediation centers in Maryland. This project is supported by MACRO grant funding through Anne Arundel Conflict Resolution Center.

2021-present: Consultant, New York State Dispute Resolution Association, Community Mediation and Conflict Services Program, Youth-Based Conflict Coaching. Revising training programs and protocols and overseeing research on the Americorps-funded youth-based conflict coaching programs in seven cities and 17 school districts in New York State, 2016-2022.

2013 – present: Conflict Systems Consultant and Researcher, New York State Unified Court System Office of Court Administration (now Office of Alternative Dispute Resolution). Working with the NYSUCS and the 62 county CDRCs (Community Dispute Resolution Centers) to build a system of conflict intervention in CDRCs and to evaluate the efficacy of these interventions over a 5-year period. This work is partially supported by grants from the NYSUCS.

2013 - present: Online Instructional Design Consultant – Conflict Management for Educators Series, Department of Defense Educational Administration (DoDEA). Designed and delivered webinar series for general and special education teachers, instructional support staff, and instructional team leaders for three global regions of DoDEA (DDESS, DODDS, Pacific Rim).

2008 – present: Conflict Consultant, Trainer, Systems Designer, and Researcher; CEO, Conflict Coaching MattersLLC. Provided conflict consultation for 13 federal agencies, five state agencies, and various higher education and private sector organizations in ADR systems design and development.

2006 – 2011: Facilitator and Designer, International Conflict Resolution Education Summits, Organization of American States, the United Nations Development Program, Global Issues Resource Center and the European Center for Conflict Resolution. Designed and coordinated six international summits in which educational policy makers, researchers, administrators, educators and representatives of ministries of education convened to set action  and research agendas for conflict resolution education and peace education initiatives domestically and globally.

2005 – 2015: International Conflict Education/Peace Education Consultant: Serving as planning and steering committee member for the CRE/PE Working Group of the United Nation’s Conference on the Role of Civil Society in the Prevention of Armed Conflict; Steering Committee for the International Network for Conflict Resolution Education and Peace Education; and member of the Peace Education Reference Group for the Global Partnership for the Prevention of Armed Conflict.