Tricia S. Jones
Departments: Communication and Social Influence, Media & Communication
Weiss Hall, Room 340


Tricia S. Jones is a Full Professor at Temple University (Philadelphia, PA), past President of the Temple University Faculty Senate, and recently served as Vice-President and Member of the Board of Directors of the Association of Conflict Management, the nation’s largest professional association for dispute resolution and conflict management specialists. Her research and teaching focuses on communication, conflict and change processes.

Her scholarship has received more than $3,500,000.00 in external funding from federal and state agencies and private foundations. She has authored 8 books and over 75 articles and book chapters and has given more than 250 presentations at national and international conferences. Her books on conflict and conflict resolution education include: Intercultural Communication: A Peacebuilding Perspective (Waveland Press, 2015);  Conflict Coaching: Conflict Management Strategies and Skills for the Individual (Sage, 2008), New Directions on Mediation (Sage, 1994), Does It Work? The Case for Conflict Resolution Education in our Nations Schools (CRENet, 2000), Kids Working It Out: Stories and Strategies for Making Peace in Our Schools (Jossey-Bass, 2003), Interpersonal Communication through the Life Span (Allyn & Bacon, 2008) and. She is currently working on The Heart of Conflict: Emotion Theory and Impact in Conflict Processes  (Sage, 2017 in process) and  development of a book and series on Media and Social Conflict (Rowman Littlefield).

Dr. Jones is currently heading the research on Conflict Coaching Efficacy in New York State Community Dispute Resolution Centers (CDRCs), a statewide project infusing conflict coaching into the 62-county CDRC network overseen by NYUCS. In 2011-2013 she worked with Israeli and Palestinian mediators in mixed cities disputes and her model of intervention has been adopted as a national focus to increase peacebuilding efforts in those areas.

Dr. Jones is the Project Director of the Conflict Resolution Education in Teacher Education (CRETE) project funded for a total of $2,200,000 million dollars by the U.S. Department of Education’s FIPSE program (Fund for the Improvement of Postsecondary Education.

Dr. Jones served as a member of the Peace Education Reference Group for the Global Partnership for the Prevention of Armed Conflict (GPPAC) and co-chaired the Peace Education and Conflict Resolution Education work group of the United Nations conference at the UN Headquarters in New York attended by over 1,000 government and NGO representatives from more than 60 countries. Dr. Jones was a member of the facilitation team for International Summits on Conflict Resolution Education that were hosted by national and international partners including the Organization of American States and the United Nations Development Program.

Her conflict consulting work has focused on training and intervention programs for government agencies, higher education, health care and state offices of dispute resolution. In 2009-2011, she designed the Department of Veterans Affairs’ conflict coaching program as a component of the VA ADR Office of Resolution Management. She has trained conflict coaches for federal agencies including Department of Defense, Department of State, Environmental Protection Agency, Federal Emergency Management Association, National Institutes of Health, Department of Justice, United States Air Force, Federal Deposit Insurance Corporation, Federal Bureau of Printing and Engraving, National Mediation Board, and others. Her recent consulting work focuses on delivering ADR and Conflict Management training throughout the Department of Veterans Affairs and conducting online conflict management webinars for Department of Defense Educational Administration’s Conflict Education and Dispute Resolution program and the Federal Aviation Administration. She also consults for corporate and non-profit organizations such as the Organization of American States, the Global Partnership for the Prevention of Armed Conflict, The United Nations, Pfizer, and Georgia State University system, Sierra Club, the American Occupational Therapy Association, and American Baptist Churches – USA.

Click here to view Professor Jones full Vita. 







University of Wisconsin-Oshkosh



Purdue University



The Ohio State University



  • Jones, T. S. (2017, in process,under contract). The heart of conflict: Conflict, communicationand emotion. Sage Publications, Thousand Oaks, CA.
  • Remland, M. S., Jones, T. S.,Foeman, A., & Arevalo, D. (2015). Interculturalcommunication: A peacebuilding perspective. Waveland Press.

Book chapters

  • Jones, T. S. (2016). Conflict coaching: An essentialcomponent in workplace conflict dispute resolution systems. In Katalien Bollen,Martin Euwema & Lourdes Munduate (Eds.), Advancingworkplace mediation: Integrating theory and practice (pp. 89-110). Volume3, Industrial Relations and Conflict Management Series, Springer Verlag.
  • Jones, T. S. (2012). “Buildingconstructive conflict communities through Conflict Resolution Education,” In J.G. Oetzel and S. Ting-Toomey (Eds.), The Sagehandbook ofconflict communication: Integrating theory, research and practice (2nd Edition) (pp. 403-427). Thousand Oaks, CA: Sage.
  • Jones, T. S., & Ingersoll D. (2012). Creatingconstructive conflict cultures for strategic enrollment management. In B.Bontrager, R. Ingersoll & D. Ingersoll (Eds.), Strategic Enrollment Management (pp.71-93). New York: Education Systems Inc.
  • Jones, T. S. (2011). The heart of peace: Infusing insightsfrom emotion theory in peace education. In O. Smirnov (Ed.), Prevention of Violent Conflicts in MulticulturalSocieties (pp. 244-261). Hague, Netherlands: Global Partnership for thePrevention of Armed Conflict.


  • Jones, T. S., Phillips, G., Geddes, D., & Donohue, W.(2016). Framing the future: Reflections on Linda L. Putnam’s contributions toconflict and communication scholarship. Negotiationand Conflict Management Research,9, 309-331.
  • Jones T. S., (2014). Ethical Challenges and Suggestions forConflict Resolution Education. ACResolution,13(2), 14-18.

Recent awards

President’s Award for ExemplaryLeadership, Association forConflict Resolution, Awarded October 2015. The President’s Award recognizes ACRleaders who have contributed significantly to ACR. This award was for thedevelopment and implementation of the ACR/JAMS Grant Initiative 2014-2016, ledby Tricia S. Jones during her service as Vice-President of ACR (2014-2015) andMember of the Board of ACR Directors (2013-2015).

Shepherd of Peace Award, Good Shepherd Mediation Program,Philadelphia, Awarded October 2012. The Shepherd of Peace Award is givenannually to a Philadelphia dispute resolution expert who has demonstrated anexcellence in promoting peace through professional activity that hassignificantly impacted the Philadelphia region.

William Kreidler Memorial Award for Excellence in Conflict Education, Association for Conflict Resolution, Awarded September 2010.The Kriedler Award is the highest honor awarded by the Association of ConflictResolution Education Section to honor a scholar/practitioner who hascontributed nationally to the fieldof conflict education.